Case Study: ExFreight scales logistics operations without adding headcount with Levity AI

ExFreight automates 80% of routine inquiries with Levity

ExFreight, a digital freight forwarder, faced operational bottlenecks as their growth led to a surge in manual tasks like sorting quote request emails and calling carriers for missing confirmations. This created a scalability ceiling where increasing shipment volume required linearly increasing headcount. To address this challenge, ExFreight partnered with vendor Levity to implement its AI technology.

The solution from Levity involved layering AI onto ExFreight's communication channels to automate workflows. This included intelligent email triage, zero-touch quoting from free-form emails, and AI-driven phone automation to call carriers for confirmations. The results were significant, reclaiming over 1.5 hours of daily manual work and enabling ExFreight to scale its operations without adding headcount while providing customers with near-instant responses.

ExFreight