Case Study: SSM Health centralizes procurement intake and routing with Levelpath

SSM Health saves 3,350+ hours with Levelpath

SSM Health, a major Catholic non-profit healthcare system with nearly 40,000 employees, faced a significant challenge with its procurement process. Before Levelpath, the process was invisible to requesters, running through disjointed emails and shared drives, which offered no insight into request status and consumed the sourcing team's time with manual updates instead of strategic work.

Levelpath implemented a centralized intake solution that served as a single front door for all 40,000 employees, using AI to automatically route requests to the correct person. This provided visibility into the process for stakeholders and saved the procurement team over 3,350 hours with its Contract Agent. The results included over 5,000 contracts being managed within the Levelpath platform and the entire employee base utilizing the system for requests.

SSM Health