Case Study: Copart improves call quality and coaching consistency with LevelEleven

Copart improves call quality across 650-850 weekly calls with LevelEleven

Copart, a global vehicle remarketing company, faced challenges in maintaining consistent call quality and effective coaching across its high-volume call center. To address inconsistent performance and manual workflows, they partnered with LevelEleven and implemented its Scorecards product to better measure and evaluate agent calls.

By using LevelEleven Scorecards integrated within Salesforce, supervisors gained real-time visibility into agent performance and could provide more consistent coaching. The solution from LevelEleven helped Copart improve call quality, increase agent accountability, and streamline QA workflows, making it a core part of their performance culture.

Copart