Case Study: Indianapolis Indians improve fan communication and team efficiency with Level365 UCaaS

Level365 Steps Up to the Plate with Unified Communications as a Service (UCaaS) Solution for the Indianapolis Indians

The Indianapolis Indians, a long-standing minor league baseball team, faced challenges with a costly and outdated on-premise phone system that lacked modern features. Seeking an upgrade to support their dynamic organization and improve fan engagement, they partnered with Level365 for a Unified Communications as a Service (UCaaS) solution.

Level365 implemented a scalable cloud-based UCaaS platform that integrated desk phones, computers, and mobile devices. The solution provided enhanced auto-attendant features for fan communications, a web portal for call center management and analytics, and mobility tools for the sales team. As a result, the Indianapolis Indians staff gained real-time operational insights and the flexibility to work efficiently from anywhere, significantly improving their service to fans and internal operations. Level365 delivered both the technology and partnership the organization required.

Indianapolis Indians