Case Study: Indiana Wholesale Company gains reliable call recordings and UC control with Level365

Indiana Wholesale Company resolves call recording issues in under 10 seconds with Level365

An HVAC wholesale supplier, the Indiana Wholesale Company, faced persistent quality issues with its former national VoIP provider, particularly with poor call recordings that wasted time. With their contract ending, they sought a new, flexible communications partner and turned to Level365 for its hosted UC service.

Level365 implemented its cloud-based Unified Communications platform, offering a short-term contract, reliable service including high-quality call recordings, and ongoing U.S.-based support that resolves over 98% of issues. The solution used the customer's existing phones, minimizing switching costs. As a result, the wholesaler gained a reliable, month-to-month service with complete control, clear call recordings for efficiency, and exceptional support from Level365.