Case Study: HomeAgain improves pet recovery and account experiences with Level Five Solutions

HomeAgain reunites 3 million pets with Level Five Solutions

HomeAgain, a pet recovery service, faced a challenge as its website was failing to clearly communicate how its microchipping service works and the difference between its service tiers, leading to user confusion. Level Five Solutions was engaged to redesign the site to better meet user needs and support the brand's promise.

Level Five Solutions implemented a comprehensive redesign that included a revised information architecture, new explanatory content, and a visual refresh. The vendor also streamlined key logged-in user workflows for registration and account management. The new website resulted in a clearer, faster, and easier-to-use experience that reduced user friction, decreased the load on customer support, and created a stronger foundation for future marketing.

HomeAgain