Case Study: Children's Mercy Hospital improves intranet usability with Level Five Solutions

Children's Mercy Hospital doubles task success to 88% with Level Five Solutions

Children's Mercy Hospital, a nationally recognized pediatric hospital, faced a challenge with its intranet, which suffered from inconsistent departmental content and a lack of shared knowledge due to siloed information. Level Five Solutions was engaged to redesign the intranet and provide a more useful and usable platform for employees.

Level Five Solutions conducted a content inventory, created a navigation map, and developed a new visual design that balanced departmental individuality with a common brand. The solution resulted in a dramatic improvement, with employee success rates on key tasks doubling from 44% to 88% after the new intranet was launched.

Children's Mercy Hospital