Case Study: Mecklenburg County Government advances accessibility and inclusion with Level Access

Mecklenburg County Government strengthens accessibility across a 5,000-page website with Level Access

Mecklenburg County Government sought to move beyond basic ADA compliance to proactively incorporate digital accessibility and inclusion into its online services for its 1.14 million residents. With little prior experience, the county partnered with vendor Level Access to audit its extensive web content and begin building a new, inclusively designed website, utilizing Level Access's expertise and training resources like Access Academy.

Level Access provided the solution by guiding the county through the entire process, from initial audits and policy creation to user experience testing with people who have disabilities. The results were a cultural shift within the county government, making accessibility a key part of its diversity, equity, and inclusion initiatives. Level Access's consulting and planned use of its Accessibility Management Platform (AMP) empowered over 150 content contributors to maintain new usability and compliance standards for the county's new website.

​​Mecklenburg County Government