Case Study: Royal CDS automates inbound sales orders with Lucy

Royal CDS - Customer Case Study

Royal Foods, a foodservice supplier, was facing a significant challenge with the manual processing of inbound sales orders, particularly the high volume received over weekends. This required an employee to start work at 4 AM on Mondays to manually key in and release orders in their Pronto ERP within a tight three-hour window. They partnered with the vendor Lucy to implement its intelligent order processing solution to automate this task.

With the Lucy solution handling over 50% of its 30,000 monthly order lines, Royal Foods eliminated the need for pre-dawn manual data entry. This automation freed up staff for new roles and reduced time spent managing errors. The team was also able to expand its services by taking on order processing for other states, significantly improving operational efficiency and employee satisfaction.

Royal CDS

Alan Tunney

Chief Financial Officer