Case Study: CityFibre reduces broadband service restoration time with Lenses

CityFibre cuts service restoration time by 90% with Lenses

CityFibre, the UK's largest independent full fibre infrastructure platform, faced the challenge of democratizing access to its high-volume streaming data so its development teams could build proactive customer applications without requiring deep Apache Kafka expertise. To achieve this, they partnered with Lenses and leveraged its SQL Processors and developer experience platform to enable self-service data exploration and transformation.

By implementing Lenses, CityFibre's development teams deployed 108 SQL Processors to handle 8 million messages daily, which slashed development time by 6 days per feature. This empowered them to build an event-driven architecture that proactively detects and resolves network issues. The solution drastically reduced broadband service restoration time from the industry standard of 3-5 days to just 3-5 hours, transforming customer service from reactive to proactive.

CityFibre