Case Study: SNCF Connect & Tech improves payment security and conversion with Lemonway

Securing payments in a marketplace: the SNCF Connect & Tech example

SNCF Connect & Tech, a major French mobility marketplace and e-commerce pioneer, faced a significant challenge complying with PSD2 regulations. Their legacy payment system was triggering multiple strong authentication requests for multi-merchant purchases, which increased the risk of transaction errors and cart abandonment. To secure transactions and optimize the customer journey, they sought a new Payment Service Provider (PSP) and chose Lemonway for its marketplace expertise.

Lemonway implemented a customized payment solution for SNCF Connect, including a specific API integration. This allowed for strong authentication to be applied to the entire shopping cart rather than per merchant, which optimized the process. The results included an improved conversion rate, faster bank validation of payments, and the automatic handling of reconciliations and KYC checks. Lemonway's solution also enabled the successful integration of new mobility partners onto the platform.

SNCF Connect & Tech

Yohan Ouaziz

Director of Payments and Fraud