Case Study: Rent A Car streamlines onboarding and training with Lemon Learning

RENT A CAR centralizes 3,450 procedures with Lemon Learning

Rent A Car, one of France's largest car-rental networks, faced a significant challenge training its 1,200 employees across 500 branches due to a high staff turnover cycle of three months. Their in-house booking ERP was complex, and knowledge was scattered across an intranet and PDFs, making it difficult for new hires to onboard quickly. The company partnered with Lemon Learning to implement an in-app guidance solution to enable independent, in-context learning.

Lemon Learning embedded interactive guides, weekly push announcements, contextual tooltips, and an AI assistant directly into the ERP. This centralized 3,450 procedures into a single tool, retiring the intranet and scattered documents. The solution resulted in autonomous teams, streamlined support, and a significant reduction in calls to the support center. According to Lemon Learning, new staff became operational faster without constant support.

RENT A CAR