Case Study: Ramsay Santé rolls out a new patient management system across 66 sites with Lemon Learning

Ramsay Santé rolls out patient management software across 66 sites with Lemon Learning

Ramsay Santé, a leading healthcare group, faced the challenge of rolling out a new patient management ERP system to 66 sites in just 30 months without disrupting patient care. They needed to train 1,500 administrative and nursing staff on the new software for admissions and billing, but traditional classroom training alone could not keep pace. The vendor, Lemon Learning, was selected to provide a digital adoption solution to support this intensive rollout.

Lemon Learning implemented its in-context guidance platform directly inside the new ERP system. This solution provided interactive, step-by-step guides for users, pushed announcements for process changes, and enabled new employees to onboard themselves. As a result, Ramsay Santé successfully rolled out the system to all 66 sites on schedule. The 1,500 users gained a permanent support resource that keeps their knowledge current long after the initial training, ensuring sustained adoption.

Ramsay Santé