Case Study: Otis boosts ERP adoption and continuous user training with Lemon Learning

Otis supports 1,000+ daily e-procurement users with Lemon Learning

Otis, a world leader in elevators and escalators, faced the challenge of keeping 2,000 employees in France fluent on its new JD Edwards e-procurement system long after initial training. Critical updates were being lost in a flood of emails and Teams messages, and users were forgetting specific processes. They turned to Lemon Learning for a solution to reach the right people at the right time inside the application itself.

Lemon Learning implemented its digital adoption platform directly inside the e-procurement system and ERP. The solution provided interactive onboarding guides, targeted announcements, and context-sensitive tooltips, turning the application into a daily communication channel. As a result, Lemon Learning now supports over 1,000 Otis users daily, ensuring they receive relevant information in the right place at the right moment they need it.

Otis