Case Study: METRO boosts user adoption and cuts support tickets by 80% with Lemon Learning

METRO cuts incident tickets by 80% with Lemon Learning

METRO France, the wholesale arm of a global retail group with 98 outlets and 14,000 employees, faced a challenge in training its widespread workforce on new and existing applications. Their traditional face-to-face training model was inefficient, leading to poor knowledge retention. The trigger was the need to replace a legacy application used by over 500 employees without resorting to costly and ineffective classroom sessions or PDF manuals. They turned to Lemon Learning for its in-app guidance solution.

Lemon Learning implemented its in-app guidance platform, which employees dubbed the "application GPS," to provide step-by-step walkthroughs and contextual tooltips directly within 11 business applications. This solution eliminated the need for traditional training. As a result, METRO France slashed its incident tickets by 80% during deployment, gained control over training costs, and empowered users to find their own way within the applications without external help.

METRO