Case Study: APRR boosts user adoption and communication with Lemon Learning

Lemon Learning Supports APRR on IVALUA Software

APRR, part of the Eiffage Group, needed a better way to communicate with its 14,000 procurement users and support them in using its purchasing information system. The team was looking for a more effective approach to change management, onboarding, and user guidance within the procurement process, and discovered Lemon Learning through a supplier event.

Using Lemon Learning, APRR implemented in-app guidance and push notifications to share updates about new features, agreements, and other procurement information. The solution became a key communication channel, with APRR stating it communicates 100% via pushes, and it helped improve onboarding and targeted communication while guiding users like a GPS when they need help.

APRR

Leslie Bertaut

Purchasing IS Manager