Case Study: OTIS boosts ERP adoption and user support with Lemon Learning

Lemon Learning Assists OTIS with its ERP Deployment

Otis, the elevator and escalator company, needed to support the rollout of a new e-procurement system built on JD Edwards ERP for around 2,000 employees in France. As the digital transformation team managed adoption for hundreds of daily users, the company looked for a better way to train, communicate, and keep key process information accessible after initial training sessions. Lemon Learning was chosen to help with this challenge.

Lemon Learning was integrated with Otis’s procurement software to deliver contextual guides, targeted communications, and just-in-time support directly inside the tool. This helped Otis reach the right users at the right moment, reduce information lost in emails and Teams, and improve day-to-day user support for 800 to 1,200 daily users. With Lemon Learning, Otis boosted ERP adoption and made it easier for employees to find the right information without searching for it.

Otis

Bertrand Charrois

Digital Transformation Project Manager