Case Study: RENT A CAR streamlines onboarding and training with Lemon Learning

Lemon Learning Accelerates Adoption of Rent-a-Car’s In-house ERP System

Rent A Car partnered with Lemon Learning to improve onboarding and training for its 1,200 employees across 500 branches. After strong post-COVID growth and high staff turnover among counter staff, the company needed a faster way to help employees learn key processes inside its in-house ERP and booking software.

Lemon Learning implemented in-app interactive guides, weekly push communications, and a centralized document library, with support from its team after observing operations in the field. The solution helped Rent A Car centralize knowledge, reduce support center calls, and make staff more autonomous; the company also noted that new hires become operational faster, and it is now building an AI assistant based on 3,450 procedures.

RENT A CAR

Jocelyn Aland

Digital Operations Manager