Case Study: INTERSPORT cuts hotline time by 60% with Lemon Learning

INTERSPORT cuts hotline time by 60% with Lemon Learning

INTERSPORT, a leading sporting goods retailer operating a franchise network, faced the challenge of deploying a new sales-planning and workforce-management tool across its stores. Initial classroom training was insufficient, leading to a high volume of hotline questions and a risk of users abandoning the tool. They partnered with Lemon Learning to find a way to support their store owners and teams with day-to-day guidance directly inside the application.

Lemon Learning implemented its in-app guidance platform, providing real-time, contextual support through step-by-step walkthroughs, tooltips, and announcements. This solution replaced classroom sessions and allowed onboarding to happen within the tool itself. The results were significant, including a 60% reduction in time spent on the hotline and enabling new hires to find the help they needed instantly.

INTERSPORT