Case Study: METRO reduces support tickets by 80% with Lemon Learning

How METRO Empowered 500+ Store Teams with Digital Adoption

METRO France worked with Lemon Learning to improve digital adoption for its store teams and internal users across a wide range of business applications, including procurement, HRIS, ITSM, and ERP tools. The company needed a better way to support more than 500 employees in 98 outlets after finding that its traditional face-to-face training model was not delivering strong knowledge retention.

Lemon Learning deployed its in-app guidance solution as a kind of “application GPS,” replacing traditional training for the initial rollout and then extending support to additional applications. The result was highly positive user feedback, faster access to help, significant time savings, and a reduction in incidents and support tickets by over 80%, helping METRO control training costs and improve adoption.

METRO

Olivia Vincent

Head of IT User Services