Case Study: ITSAP boosts digital skills across 17 subsidiaries with Lemon Learning

How ITSAP Boosted Digital Skills Across 17 Subsidiaries with Personalized Learning

ITSAP, a services company with 4,000 users across 17 subsidiaries, needed a better way to train employees on its complex in-house ERP. High turnover and constant training needs made traditional formats like long presentations, videos, and dense documents ineffective, so the company turned to Lemon Learning for a more dynamic digital adoption approach.

Lemon Learning helped ITSAP roll out interactive guides, tooltips, targeted content by user profile, and push notifications directly inside the ERP, with branded customization for engagement. The result was faster onboarding, less time spent on training, fewer theoretical support requests, and better knowledge sharing across subsidiaries; ITSAP said the tool significantly improved efficiency and is now part of its daily operations, with about 30 guides and 40 tooltips deployed.

ITSAP

Mickael Rouvray

Application Support and Training Manager