Case Study: Callimedia reduces support requests and boosts product adoption with Lemon Learning

How Callimedia Scaled LMS Support and Product Updates

Callimedia used Lemon Learning to support the growth of its Upliti LMS and avoid increasing its support team indefinitely. The company needed a better way to help users find answers quickly, reduce repetitive support requests, and improve communication around product updates for its 130,000 users.

Lemon Learning was integrated quickly with just a few lines of code, and Callimedia customized the guides so users could access them in multiple languages and directly in context. With Lemon Learning, Callimedia saw a significant reduction in support requests, stronger user engagement with new features, and more effective sharing of monthly release notes inside the interface instead of by email.

Callimedia

Mathieu Mouammar

Business Unit Manager