Case Study: French Gendarmerie improves HRIS adoption and reduces support tickets with Lemon Learning

French Gendarmerie guides 90,000 users in-app with Lemon Learning

The French Gendarmerie faced the challenge of training 90,000 non-specialist users on a new SAP HRIS without relying on impractical manuals or lengthy training sessions. They needed a secure solution to guide this diverse workforce in-context at the moment of use.

Lemon Learning provided an in-app guidance platform that was approved by cybersecurity. The solution delivered over 40 active guides covering 350+ business tiles, which significantly reduced support tickets and allowed users to self-serve. Lemon Learning also enabled the team to push regulatory alerts and build interactive FAQs directly within the HRIS interface.

French Gendarmerie