Case Study: Elis Groupe trains 1,450 Salesforce users with Lemon Learning

Elis Groupe onboarded 1,450 Salesforce users in 1 day with Lemon Learning

Elis Groupe, a world leader in textile rental and cleaning services, faced the challenge of deploying Salesforce to 1,450 users across 120 centers in France with a budget that allowed for only a single day of training per user. This international company, built through acquisitions with a heterogeneous IT system, needed a solution that could ensure adoption without the high cost and time of extensive in-person sessions. They turned to vendor Lemon Learning for its in-app guidance platform.

Lemon Learning provided a solution with interactive, in-application guides that were deployed five months before go-live to support training exercises. The solution included over 50 guides, announcements for new features, and localization services for future international rollouts. The results were significant, with the post-go-live ticket wave absorbed in just two weeks. Lemon Learning's analytics showed that users found answers directly within the guides 9 out of 10 times, providing a model ready for industrialization across 15 countries the following year.

Elis Groupe