Case Study: Callimedia scales LMS support for 130,000 users with Lemon Learning

Callimedia supports 130K learners and delivers 100% of release notes in-product with Lemon Learning

Callimedia, a digital learning agency and the creator of the Upliti LMS, faced the challenge of scaling support for its platform used by 130,000 learners without proportionally increasing its support team. They needed a way to handle repetitive questions and communicate release notes effectively across their international user base in France, Germany, and Spain without relying on English-only documentation that was often ignored.

Lemon Learning provided an in-product guidance layer integrated directly into Upliti with just a few lines of code. The solution included interactive guides, in-app release notes, and multi-language support. This resulted in a significant reduction of support requests, allowed users to self-serve, and ensured 100% of release notes were delivered in-product and read. The Lemon Learning platform successfully supported user growth without requiring the support team to scale.

Callimedia