Case Study: Tees Valley Combined Authority launches a Covid-19 business support line with Lemon Business Solutions

Regional Government Authority

The Tees Valley Combined Authority faced the challenge of rapidly providing critical, fast-changing government information to local businesses at the start of the COVID-19 pandemic. They engaged Lemon Business Solutions to quickly establish a COVID-19 support line that could accurately relay complex new rules and regulations.

Lemon Business Solutions mobilized a dedicated team and developed a bespoke database system to digest daily government updates, enabling operators to provide precise, sector-specific information. The support line was successfully launched within an impressive 72-hour timeframe, immediately taking calls and delivering vital guidance on support packages and furlough schemes. Due to its initial success, the solution was later expanded to manage business support for the UK's transition from the EU.

Tees Valley Combined Authority