Case Study: 8.2 Certification achieves scalable 24/7 customer support with Lemberg Solutions' AI chatbot

8.2 Certification automates 70–80% of support inquiries with Lemberg Solutions

8.2 Certification, a German B2B company specializing in renewable energy product certification, engaged Lemberg Solutions to develop an AI-powered FAQ chatbot. The client faced challenges in providing scalable 24/7 customer support without straining its workforce, enhancing the user experience, and seamlessly integrating a solution with its existing website to improve consultation management.

Lemberg Solutions implemented a chatbot using a retrieval-augmented generation (RAG) architecture integrated with the client's CMS. The solution automated 70-80% of routine inquiries, reducing the support team's workload by 30-50% and ensuring uninterrupted customer service. This allowed 8.2 Certification to scale its operations and improve both productivity and customer experience.

8.2 Certification