Case Study: My Costa Rica achieves 35% revenue growth and 3x faster itinerary creation with Lemax

My Costa Rica 35% revenue growth and 3X faster itinerary creation with Lemax

My Costa Rica, an established travel agency operating in the USA and Costa Rica since 2004, struggled with manually built itineraries, spreadsheets and a file server of contracts that led to pricing errors, slow quoting and staffing bottlenecks. Needing a unified, cloud-based solution to improve accuracy, speed and work-life balance, they evaluated vendors and selected Lemax’s web-based travel software to centralize products, pricing and document generation.

Lemax implemented a cloud platform with product management, an itinerary builder, templates and role-based access so staff across sales, operations and accounting could work from the same data. As a result My Costa Rica produces itineraries three times faster, can send 25 complex itineraries per day and generate quotes with 50 services in ~20 minutes, and has seen a 35% increase in revenue since adopting Lemax, along with better commission tracking and more professional client documents.

My Costa Rica

Jason Bateman

General Manager