Case Study: Albatross Tours achieves a trusted, efficient reservation system and automated operations with Lemax

Albatross Tours got a reservation system they can trust, eliminated countless spreadsheets, and improved managing Covid-19 related situations

Albatross Tours, a 25‑year Australian tour operator running 6,000+ groups annually, faced fragmented systems, heavy spreadsheet-based work, time-consuming manual invoicing and rooming lists, and inventory/risk-of-oversell issues. To simplify processes, improve collaboration, and better handle Covid‑19 related disruptions they selected Lemax’s web-based travel software as their reservation system.

Lemax completed a full migration and went live for Albatross Australia within six months (February 2020), delivering automated documentation, clearer inventory management, one‑click tour copying, and configurable product types and custom fields. As a result, Albatross regained trust in its reservation system, eliminated countless spreadsheets and emails, significantly reduced time spent preparing rooming lists and invoices, and was able to centrally monitor and process refunds during the pandemic.

Albatross Tours

Hannah-Jane Ellery

Group Project Manager