Case Study: Well Health reduces vendor assessment time with Lema AI

Well Health reduces vendor assessment time from 64 days to 11.6 with Lema AI

The customer, Well Health, a healthcare company based in Canada, faced a challenge with traditional third-party risk management (TPRM) tools. These tools only assessed a vendor's external security posture, failing to evaluate Well Health's specific exposure to that vendor, such as what sensitive data was being routed through them. This gap was highlighted by a test from their CISO, who found that all tools gave a high score to a vendor later at the center of a major breach.

Lema AI implemented its solution to provide a holistic, multi-dimensional view of actual third-party risk. The platform uncovered critical exposure risks that external scans missed, such as a vendor with employees in a sanctioned territory processing billing data. This allowed Well Health to take immediate action. Since deploying Lema AI, the company reduced its median vendor assessment time from 64 days to 11.6 days and increased controls adoption from 73% to 99%, while refocusing its program on risks that specifically impact its healthcare operations.

Well Health