Case Study: Stephens Scown LLP accelerates client onboarding and strengthens compliance with Legl

Stephens Scown LLP cuts client onboarding from days to hours with Legl

Stephens Scown LLP, a law firm based in the South West, faced challenges with a fragmented client onboarding process that relied on four different tools. This complex tech stack created friction for clients, who often had to download an app, and required significant manual intervention from internal teams, slowing down completion rates. Seeking to modernize and unify its approach, the firm partnered with Legl to find a scalable solution for client onboarding, compliance, and lifecycle management.

By implementing the Legl platform, Stephens Scown consolidated its tools into a single digital solution. Legl provided a browser-based client experience that eliminated the need for app downloads, simplifying the process. The results were significant: client completion time for ID checks dropped from a two-day average to just hours, with 78% of onboardings now completed the same day. Additionally, 95% of source of funds requests are completed within 24 hours, a tenfold improvement. Legl enabled a faster, more transparent process that enhanced both the client experience and the firm's operational efficiency.

Stephens Scown LLP