Case Study: Debenhams Ottaway accelerates client payments with Legl

Debenhams Ottaway cuts debtor days from 34 to 26 with Legl

Debenhams Ottaway, a multi-service law firm, partnered with Legl to solve its outdated and inconvenient client payment processes. The firm was spending significant time handling manual transactions like phone and in-person payments, which were not client-friendly and restricted to business hours. This was inefficient for their internal team and inconvenient for their clients.

By implementing Legl's digital payment platform, the firm introduced automated payment request links and online payments. This solution allowed clients to pay invoices conveniently at any time. The results were significant: debtor days dropped from 34 to 26, 47% of payments are now made outside office hours, and the firm saved an estimated 60-70 hours of administrative work. Legl also provided a secure and compliant system that eased initial partner concerns.

Debenhams Ottaway