Case Study: a global convenience store retailer boosts flexibility and compliance with Legion WFM

a global convenience store retailer boosts compliance with Legion Technologies and keeps 98% of schedules within budget

A major global convenience store retailer faced challenges with outdated, manual scheduling processes that consumed managerial time and limited employee flexibility. Seeking to improve operations and compliance, they partnered with vendor Legion Technologies to implement its AI-powered Legion WFM solution.

The solution provided automated, demand-based scheduling and gave employees greater control over their availability. As a result, Legion Technologies helped the retailer achieve 98% of schedules within budget, reduce unplanned overtime to less than 0.01%, and deliver an employee Net Promoter Score of 46.3%, all while ensuring greater compliance and improving the customer experience.