Case Study: Legal Aid Bureau of Buffalo streamlines legal aid case management with LegalServer

When Criminal Defense & Civil Legal Aid Intersect, LegalServer is There

The Legal Aid Bureau of Buffalo (LABB), a legal services organization, required a comprehensive case management system capable of handling the unique intersection of its criminal defense and civil legal aid work. Their challenge was to manage complex, interconnected workflows and client information across different practice areas efficiently. They selected the Legalserver platform to address this need.

Legalserver provided a unified solution featuring online intake portals, automated reporting, and document management integrations. This implementation resulted in significant time savings; online applications were processed in 24 hours versus 30 days for paper ones. The platform gave staff a complete digital view of each case, streamlined discovery tracking, and generated data-driven reports for funders, ultimately enabling LABB to provide better holistic legal services to its community.

Legal Aid Bureau of Buffalo

Sarah Ryan

Chief Attorney of Criminal Defense Unit