Case Study: New York County Defender Services Goes Fully Digital with LegalServer

NYC Public Defender Says Goodbye to Paper Files

New York County Defender Services, a public defense firm in Manhattan, faced significant inefficiencies due to its reliance on physical paper case files. This system made it difficult to quickly access case information and created unnecessary manual work for its busy staff. The organization turned to the case management platform from LegalServer to address this challenge.

By implementing LegalServer, the firm created a fully digital environment with a centralized page for each case. This gave the entire defense team, including lawyers, investigators, and social workers, real-time access to critical information and documents. The solution's configurability also allowed for tailored data capture and reporting. As a result, LegalServer enabled better collaboration and saved the organization thousands of hours per year, while also providing valuable insights for funding and policy decisions.

New York County Defender Services

Christopher Boyle

Director of Data Research and Policy