Case Study: Disability Rights Florida streamlines statewide case management with LegalServer

Disability Rights Case Management with a Statewide Protection & Advocacy (P&A) Agency

Disability Rights Florida (DRF), the statewide Protection and Advocacy agency for individuals with disabilities, faced a challenge in managing multiple funder data requests with a case management system that lacked real-time, customizable forms and fields. The nonprofit needed a solution that would allow its administrators to make changes without relying on a software developer, leading them to select LegalServer's case management platform.

Legalserver implemented a highly customizable solution that gave DRF administrators full control to configure forms and fields for each of their eight federally-funded programs. The vendor developed new tools like the Filtered Dropdown Block and Priorities and Objectives Block, specifically to meet P&A agency needs. This provided DRF with streamlined data collection, robust reporting for funders, and enhanced administrative tracking, ultimately facilitating the agency's crucial advocacy work.

Disability Rights Florida

Keith Casebonne

Technology and Communications Manager