Case Study: City of Chicago achieves more efficient EEO case management with LegalServer

Chicago Automates Manual Processes with EEO Case Management Software

The City of Chicago's Department of Human Resources EEO Division and the Commission on Human Relations faced challenges in managing complex discrimination and harassment cases. They relied on inefficient manual processes and spreadsheets, which made compliance reporting and tracking nearly impossible. To address this, they implemented the LegalServer EEO case management software.

LegalServer automated the city's manual processes, centralizing all case information for easy access and providing built-in reporting tools. This solution simplified case management and provided data-driven insights, leading to more informed operational decisions and significant improvements in efficiency. The City of Chicago departments are now more effective at ensuring compliance and fostering a harmonious work environment.

City of Chicago

Mark Pando

Equal Employment Opportunity Officer