Case Study: The Cambridge Building Society halves call times with Legalesign eSignature

The Cambridge Building Society halves call time with Legalesign

The Cambridge Building Society faced a challenge in its telephone savings account opening process. Reading terms and conditions aloud over the phone reduced paperwork delays but significantly increased call times and wait times, limiting capacity. To address this, they turned to Legalesign's eSignature solution.

Legalesign implemented a workflow where call handlers send contracts for eSignature during the call. This allowed customers to sign digitally via a secure link, eliminating the need to read full terms aloud. The result was a halving of time spent on phone calls, enabling more calls daily, reducing customer wait times, and making contract management easier.

The Cambridge Building Society