Case Study: Polo & Tweed achieves 80% reduction in admin time and 100% paperless contracts with Legalesign

Polo & Tweed goes Paperless with Legalesign eSignature

Polo & Tweed, a London-based domestic staffing firm headed by CEO Lucy Challenger, faced slow, error-prone contract turnaround from a paper-based email signing process that required clients to print, sign, scan and return documents. With tight start dates and clients across time zones, delays and mistakes in completing contracts were harming service levels and creating unnecessary administrative burden.

Switching to Legalesign’s eSignature solution removed printing and scanning, added real-time tracking, PDF certification, IP and email audit trails, and eliminated paper use. The move cut admin time for new clients and candidate registrations by around 80%, reduced printing costs to zero, freed staff to spend an extra two days a week on business development, and improved conversion and global client experience.

Polo & Tweed

Lucy Challenger

Chief Executive Officer