Case Study: Hackett Estate Agents achieves 85% faster contract cycles and cuts costs with Legalesign

No more waiting contracts at Hacketts Estate Agents

Hackett Estate Agents, a London-based firm founded in 2004 with deep new-build expertise, faced inefficiencies from a patchwork of signing methods: printed or emailed contracts that were posted, delivered, or signed abroad. This caused extra costs, wasted paper and ink, human error and even a case where a landlord abroad couldn’t sign in time, denying tenants access—prompting a review of their contract process.

After testing major e-signature providers, Hackett adopted Legalesign for secure online signing, automated reminders and live tracking. The change cut the sales cycle from two weeks to about three days (often minutes), reduced printing by ~87%, eliminated mailing costs and incorrectly submitted documents, and delivered an estimated 17% reduction in direct business costs.

Hackett Estate Agents

Gareth Mason

Founder