Case Study: Top 10 Global Insurer Company achieves over $522M in legal invoice savings with Legal Solutions Group's Mercury® ELM

How LSG Saved a Top 10 Global Insurer Over $522M Using Enterprise Legal Management (ELM) Software

Top 10 Global Insurer Company engaged Legal Solutions Group to tackle long case cycle times, high claim adjuster headcount and rising legal invoice spend. Legal Solutions Group deployed its Mercury® ELM enterprise legal management software and full legal bill review service to standardize e-billing, automate matter and budget workflows, and enforce bill review and compliance.

Legal Solutions Group’s Mercury® ELM plus its expert bill review team automated the claims-to-payment workflow, introduced AI-enhanced review and e-bill processing, and enabled tighter budget control and reporting. The engagement produced measurable results: $522M in invoice savings (with annual savings reaching $106M in 2019), a 394‑day reduction in average litigation days per claim, and a reduction of 492 claim adjuster FTEs, supported by LSG’s flat/hybrid pricing and savings guarantee.