Case Study: Thrivent Financial for Lutherans achieves centralized, paperless case management and faster workflows with Legal Files Software

Thrivent Financial for Lutherans - Customer Case study

Thrivent Financial for Lutherans, a Fortune 500 faith-based, not‑for‑profit with about 2.5 million members, faced fragmented litigation management across its Appleton and Minneapolis offices. With no centralized electronic case management, calendaring, or task tracking—relying on email and paper—files were forgotten, workflows were inconsistent, and collaboration suffered.

Thrivent implemented Legal Files as a central hub, standardized file naming, trained staff on calendars, to‑dos, templates and Office integration, and built custom workflows and legal‑hold tracking. The change sped work and improved transparency—outside‑counsel invoice routing now takes a day instead of weeks—eliminated paper files, improved cross‑office collaboration, enabled custom reporting, and freed capacity to support other business areas.

Thrivent Financial for Lutherans

Alayne P. Russom

Litigation Department