Case Study: TOPdesk achieves global SaaS expansion and high availability with Leaseweb

TOPdesk - Customer Case Study

TOPdesk is an international service-management software provider used by thousands of organizations. After launching a SaaS offering in 2007, the company lacked the hosting infrastructure and operational expertise to scale globally and needed a partner that could deliver high availability, security and rapid scalability without diverting TOPdesk from product development.

Leaseweb implemented a managed hybrid cloud—private cloud, bare metal servers, storage and managed network services with strict SLAs and a 99.999% core network uptime—taking on monitoring, backups and infrastructure configuration. The partnership delivered measurable improvements in availability, latency and interruption rates, enabling global expansion (about 2,000 of ~4,800 customers on the SaaS platform by 2018, ~40% SaaS adoption) and ongoing support for future growth.

TOPdesk

Jeroen Boks

Chief Information Officer