Case Study: Blip achieves 41% faster customer onboarding with LearnWorlds

How Blip managed to onboard their customers 41% faster and reduce incoming support tickets by 15% after partnering with LearnWorlds

Blip, an intelligent conversation platform serving brands like Coca‑Cola, faced low product adoption, long onboarding (about 73 days), scalability constraints and customer churn because users couldn’t discover the platform’s full capabilities. To scale customer education and improve retention, Blip partnered with LearnWorlds and built Blip Academy on the LearnWorlds LMS to replace static documentation and repetitive live sessions.

Using LearnWorlds’ customizable, code‑free platform, Blip launched an interactive academy with self‑paced courses, live onboarding, certifications and automation—cutting onboarding time by 41% and reducing support tickets by 15%. The LearnWorlds-powered academy also delivered huge engagement gains (course completions rose from 115 to 11,310 and registered users grew from ~1,000 to ~15,464), issued over 11,600 certificates, increased satisfaction scores and freed Blip teams from reliance on developers.

Blip

Lara Oliveira

Community Learning Experience Specialist