Case Study: Pennylane scales customer and partner training with LearnWorlds

Pennylane scales training for 700,000+ customers and partners with LearnWorlds

Pennylane, a French fintech serving 700,000+ SMBs and accounting firms, needed a more scalable way to educate customers and partners as it grew. Its manual onboarding, live webinars, and course creation process were too time-consuming to keep up with rapid product changes, and support tickets were piling up.

LearnWorlds helped Pennylane launch Pennylane Academy, a branded learning hub for customer education, partner training, and certifications. With LearnWorlds, Pennylane cut course creation from 30+ hours to about one week, reached 82,000 registered users, awarded 3,600 certifications, and maintained an 8.6/10 CSAT score, while also reducing support load and supporting sales and marketing efforts.

Pennylane

François Rulliere

Pennylane