Case Study: Pima Community College embeds 24/7 student support in Brightspace with LearnWise AI

Pima Community College achieves 87.9% AI resolution rate with LearnWise AI

Pima Community College, a large multi-campus institution serving a diverse student body, faced the challenge of providing accessible support to students and faculty who relied heavily on its Brightspace LMS, often during late hours when staff were unavailable. The issue was not a lack of information but the cognitive friction users experienced when trying to find help within the system. To address this, PCC partnered with LearnWise AI to implement its Lumi Chat solution.

LearnWise AI's Lumi Chat was embedded directly into Brightspace and trained on two years of the college's real support history to provide contextual, 24/7 assistance. The implementation resulted in an 87.9% AI resolution rate for student inquiries and high user satisfaction scores. The integration also streamlined ticket creation for TeamDynamix, reducing friction and making support more readily accessible within the learning environment.

Pima Community College