Case Study: TeamViewer achieves scalable, efficient training and increased revenue with LearnUpon

TeamViewer’s journey to successfully training its extended enterprise

TeamViewer, the cloud-based remote support and collaboration provider with 800+ employees, faced growing pains as rapid expansion outpaced its classroom-based, spreadsheet-driven training. Inconsistent onboarding and product training hurt employee performance, retention and manager productivity, while administrative tasks like scheduling and reporting consumed hours each day.

TeamViewer implemented LearnUpon’s easy-to-use LMS with branded Learning Portals and automated reporting, enrolling 800+ employees in SCORM courses within a month and achieving near-complete course completion in 30 days. The move reduced admin time, expanded online product training, improved reseller engagement and knowledge, and helped increase revenue for at least one product line, with plans to scale customer education through TeamViewer Academy.

TeamViewer

Silke Cleymans

Manager of Global Training & Development