Case Study: Risk Factory achieves 60% overhead reduction and increased customer satisfaction with LearnUpon

Risk Factory reduced overheads by 60% and increased customer satisfaction

Risk Factory, an award-winning information security and risk management consultancy that helps organizations “secure the human,” developed SCORM eLearning to improve workforce security awareness. They needed a SCORM-compliant, intuitive LMS that supported white‑labelling, course licensing and robust reporting so clients could deploy training easily and demonstrate compliance with GDPR, PCI DSS and ISO 27001.

By adopting LearnUpon, Risk Factory now manages everything in-house, brands multiple client portals, grants clients admin access and updates courses quickly. This cut their support and resource overheads by 60%, increased customer satisfaction and course completion rates, and provides configurable notifications, quizzes and reports to prove completion and benchmark future security‑awareness improvements.

Risk Factory

Nick Roberts

Director of Business Development