Case Study: WebPT achieves scalable onboarding for 21k+ learners and a 75% reduction in training support calls with LearnUpon

How WebPT supports its business goals through online training

WebPT, the first web-based documentation system for physical therapists, was growing rapidly and needed a scalable, easy-to-use training solution that could support multiple product lines and segment content by customer and role. Their legacy LMS couldn’t keep up with onboarding demand, putting customer experience and retention at risk.

WebPT adopted LearnUpon to create WebPT University with separate internal and external portals, user groups, a course catalog, and course reviews, enabling role-based, on-demand training. The platform now serves 21,000+ learners (and ~700 employees), cut onboarding/support calls by about 75% for targeted segments (from four calls to one), boosted team efficiency, and became a unique selling point in the sales process.

WebPT

Moriah Ujano

Member Education Manager