Case Study: Upstream Works achieves scalable, user-friendly customer and partner training with LearnUpon

How Upstream Works creates user-friendly customer and partner training

Upstream Works, a fast-growing provider of omnichannel contact center software, needed to formalize customer, partner, and product training. Relying on email to deliver bulky materials made tracking, scaling, and consistent delivery impossible, and the company lacked a central repository for learning content.

They implemented LearnUpon LMS to host manuals, videos, slide decks and webinars in one easy-to-use portal with reporting and enrolment features. As a result, engagement and product adoption have increased, feature education has driven more upgrades, leaders can access measurable training metrics, and Upstream Works now has a scalable, revenue-supporting training hub with plans to expand further.

Upstream Works

Sandra Karlovich

Learning Consultant